Cricxo Bet Privacy Policy

Cricxo Bet is an online gaming platform operating at cricxo-bet.net. We are the data controller responsible for the personal information you provide when you register, deposit, play, or contact us. This Privacy Policy applies to all players who use the Cricxo Bet platform, whether through the website or the mobile app.

When this policy refers to "Cricxo Bet", "we", "us", or "our", it means the Cricxo Bet platform and the team that operates it. When it refers to "you" or "your", it means you as a registered player or visitor to the platform.

Cricxo Bet collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and comply with our legal obligations. We do not collect data we do not need.

Cricxo Bet collects your personal data through the following channels:

• Direct registration: When you create a Cricxo Bet account, you provide your name, date of birth, email, and phone number directly.
• Identity verification: When you submit documents for KYC verification, such as a national ID card or passport, we collect the information contained in those documents.
• Transactions: When you make a deposit or withdrawal, we receive transaction data from your mobile wallet provider, including the transaction reference and amount.
• Platform usage: As you use the Cricxo Bet platform, we automatically collect technical and usage data through cookies and server logs.
• Support interactions: When you contact our support team via live chat or email, we collect the content of those communications.
• Third-party verification services: We may receive data from identity verification providers when we conduct KYC checks on your account.

We do not purchase personal data from data brokers or any other third-party data sources. All data we hold about you comes from your direct interactions with Cricxo Bet or from service providers acting on our behalf.

Cricxo Bet uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy. Here is a clear breakdown of how your data is used:

• Account management: To create, maintain, and secure your Cricxo Bet account, including processing logins and managing your preferences.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity verification: To verify your age and identity as required by our licensing obligations and to prevent underage gambling.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, so we can offer appropriate support tools.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse how players use Cricxo Bet so we can improve the platform, fix bugs, and develop new features.

Cricxo Bet processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for — operating your account, processing payments, and delivering the gaming experience.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process certain data — such as technical and usage data — based on our legitimate interest in operating a secure, fair, and well-functioning platform. We always balance this against your privacy rights.
• Consent: Where we rely on your consent to process data — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Cricxo Bet does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment processors: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: We use third-party KYC services to verify your identity. These providers receive only the data necessary to complete the verification check.
• Regulatory authorities: We may be required by law to share data with regulatory bodies, law enforcement agencies, or courts. We will only do so when legally obligated.
• Technology service providers: We use trusted third-party providers for hosting, security monitoring, and customer support tools. These providers act as data processors on our behalf and are contractually prohibited from using your data for their own purposes.
• Business transfers: In the event of a merger, acquisition, or sale of the Cricxo Bet business, your data may be transferred to the new owner. You will be notified of any such transfer and your rights will be protected.

Cricxo Bet retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests. The specific retention periods are as follows:

• Account data: Retained for the duration of your account and for 5 years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for 5 years from the date of each transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for 5 years after account closure or the completion of the business relationship.
• Support communications: Retained for 2 years from the date of the interaction, unless the communication relates to a dispute that requires longer retention.
• Technical and usage data: Retained for 12 months from collection, after which it is anonymised or deleted.

When your data is no longer required, Cricxo Bet will securely delete or anonymise it. You may request early deletion of your data, subject to our legal retention obligations — some data cannot be deleted before the mandatory retention period has expired.

Cricxo Bet uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is a breakdown of the cookies we use:

Cricxo Bet does not use third-party advertising cookies or tracking pixels. You will not see Cricxo Bet advertisements following you around other websites as a result of cookies placed by our platform.

You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies may prevent you from logging in or using certain features of the Cricxo Bet platform.

As a Cricxo Bet player, you have the following rights over your personal data. These rights are genuine and we take them seriously. To exercise any of these rights, contact our support team at [email protected].

Cricxo Bet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and the Cricxo Bet platform is encrypted using 256-bit SSL/TLS technology.
• Personal data is stored on secure servers with restricted access. Only authorised Cricxo Bet personnel can access player data, and only when necessary to perform their job functions.
• We conduct regular security audits and vulnerability assessments of our platform and infrastructure.
• Our team receives regular training on data protection and security best practices.
• We maintain 24/7 security monitoring to detect and respond to potential threats in real time.
• In the event of a data breach, we have an incident response plan in place to contain the breach, assess the impact, and notify affected players promptly.

While Cricxo Bet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

Cricxo Bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Cricxo Bet platform.

If Cricxo Bet becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and return any deposited funds to the payment source. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Cricxo Bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, Cricxo Bet will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Continued use of the Cricxo Bet platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you may close your account by contacting support.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Cricxo Bet handles your personal information, please get in touch with us. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available through the Cricxo Bet platform after logging in to your account.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

We aim to respond to all privacy-related enquiries within 2 business days. For formal data rights requests, we will respond within 30 days as required.